Shipping and Return Information
Everything you need to know about delivering and returning your order
Delivery Time
Local Shipping
1 - 5 Days
Within the Arab Republic of Egypt
International Shipping
5 - 9 Days
To all countries worldwide
Shipping Partners
We collaborate with the best local and international shipping companies:
Turbo
Bosta
FEDEX
Aramex
UPS
DHL
Features
- Cash on delivery is available for local shipments within Egypt
- Track your shipment step-by-step via the tracking number
- Delivery is attempted 3 times before the shipment is returned
- Shipping fees are waived in case of a delay past the scheduled time
Important Note: The appropriate shipping company is automatically selected based on your location to ensure the fastest delivery possible.
Return Conditions
Timeframe
7 Days
From the date of receiving the product
Product Condition
Unused
With original packaging
Return Steps
- Contact customer service within 7 days of receipt
- You will be contacted within 2 business days to coordinate pickup
- The product will be picked up from your address within 4 business days
- The product is inspected to ensure its condition
- Refunds are issued within 5-7 business days after approval
Costs
- The customer bears the return costs (equal to the original shipping costs)
- In case of refusing receipt from the courier: round-trip costs apply
- Defective or non-compliant product: we bear all costs + a gift
Important: Used or opened products cannot be returned for health reasons. The product must be in its original condition with all accessories.