شروط الخدمة

Terms & Conditions

Please read these terms and conditions carefully before using our website

Welcome to SkinGeer. By accessing and using our website, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any part of these terms, you are prohibited from using or accessing this site. Last update: January 2025

Acceptance of Terms

By using SkinGeer, you confirm that you:

  • Are at least 18 years old, or have parental or legal guardian approval
  • Have the legal capacity to enter into binding contracts
  • Will use the site in accordance with these Terms & Conditions
  • Provide truthful, accurate, and complete information
  • Will keep your information up to date

Important: If you do not agree to any of these terms, please do not use our website or services.

Website Use

Permitted Use

You may use SkinGeer for the following purposes:

  • Browse available products and services
  • Purchase for personal use
  • Create and manage your user account
  • Contact our customer care team
  • Subscribe to newsletters and promotions

Prohibited Use

You may not use the website for the following:

  • Any illegal purpose or those prohibited by these terms
  • Impersonating any person or entity
  • Posting or transmitting harmful, threatening, or abusive content
  • Attempting unauthorized access to any part of the site
  • Interfering with or disrupting the site, servers, or networks
  • Using automated means to collect data from the site
  • Reselling products commercially without written permission

Accounts & Login

To complete purchases, you may need to create an account on our site. When creating an account:

  • You must provide accurate, complete, and current information
  • You are responsible for keeping your password confidential
  • You are fully responsible for all activities under your account
  • Notify us immediately of any unauthorized use of your account
  • We reserve the right to disable or terminate your account at any time

Note: SkinGeer will never ask for your password by email or phone. Any such request is fraudulent.

Orders & Payment

Placing Orders

When placing an order on our site:

  • Your order is an offer to purchase the selected products
  • We reserve the right to accept or refuse any order for any reason
  • Order confirmations are sent via email
  • The contract is finalized upon shipment of products
  • All orders are subject to product availability

Pricing & Payment

  • All prices are shown in the selected currency and include applicable taxes
  • We may change prices at any time
  • Shipping fees may apply based on your location
  • Pre-payment is required for international shipments
  • We accept credit/debit cards, digital payments, and cash on delivery (local only)
  • All payments are processed via secure payment gateways

Notice: If payment is declined or a transaction fails, your order will be automatically canceled.

Shipping & Delivery

Our detailed shipping policy covers:

  • Estimated delivery times for local and international shipping
  • Approved shipping partners
  • Shipping costs based on your location
  • Late shipment policy
  • Delivery attempts and procedures

For complete details, please refer to our Shipping Policy page.

Returns & Refunds

We accept product returns under the following conditions:

  • Unused products may be returned within 14 days of receipt
  • Items must be in original condition and packaging
  • Used items cannot be returned for health reasons
  • Return fees may apply
  • Refunds are processed within 5-7 business days

For full details on returns and exchanges, please refer to our Return Policy page.

Intellectual Property

All content on the SkinGeer website is protected by copyright and intellectual property laws:

  • All text, graphics, logos, and images are copyright protected
  • SkinGeer name and logo are registered trademarks
  • Use of any content without written permission is prohibited
  • No part of the website may be copied or reproduced
  • Unauthorized use may result in legal action

User-Generated Content

If you post comments, reviews, or other content on our site:

  • Content must be accurate, honest, and lawful
  • You grant SkinGeer a non-exclusive right to use your content
  • You are responsible for any content you post
  • We reserve the right to remove inappropriate content
  • No abusive, defamatory, or illegal content allowed

Disclaimer & Warranties

General Disclaimer

The SkinGeer site and services are provided "as is" and "as available". We make no express or implied warranties regarding:

  • Accuracy, completeness, or reliability of content
  • Continuous or uninterrupted site availability
  • Suitability of products for your specific needs
  • Guaranteed outcomes from using products

Product Disclaimer

  • We supply authentic products from approved suppliers
  • We are not liable for individual allergic reactions
  • Consult a specialist before using any product if you have a medical condition
  • Results may vary from person to person

Important: If you experience any adverse reaction to a product, discontinue use immediately and consult a doctor.

Limitation of Liability

To the maximum extent allowed by law, SkinGeer will not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, or use
  • Damages from unauthorized access to your account
  • Delays or failures caused by circumstances beyond our control
  • Other users' content or conduct

Our total liability is limited to the amount paid for the product or service involved.

Indemnification

You agree to indemnify and hold harmless SkinGeer, its employees, directors, and agents from any claims, liabilities, damages, losses, or costs resulting from:

  • Your use of the site or services
  • Your violation of these Terms & Conditions
  • Your infringement of any third-party rights
  • Any content you post on the site

Dispute Resolution

Governing Law

These terms shall be governed by and interpreted according to the laws of the Arab Republic of Egypt, without reference to conflicts of law provisions.

Jurisdiction

Any disputes arising from or relating to these terms will fall under the exclusive jurisdiction of the courts in Cairo, Egypt.

Alternative Resolution

We encourage resolving any disputes amicably. Please contact us first before taking any legal action.

Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes become effective upon posting on the site.

  • The "Last Updated" date at the top of the page will be changed
  • Substantial changes will be communicated by email
  • Your continued use of the site after changes means acceptance of them
  • If you do not accept changes, you must stop using the site

Last Update: January 2025

Termination

We reserve the right to terminate or suspend your access immediately, without prior notice, for any of the following:

  • Breach of any of these terms and conditions
  • Fraudulent or abusive conduct
  • Providing false or misleading information
  • Attempted unauthorized access
  • Any other reason we deem necessary to protect our business or other users

Upon termination, your right to use the site ceases immediately, and you must stop all use.

Miscellaneous Provisions

Severability

If any term is found invalid or unenforceable, the rest remain in full force.

No Waiver

Our failure to enforce any right or term does not constitute waiver.

Entire Agreement

These Terms & Conditions constitute the full agreement between you and SkinGeer regarding use of the site.

Section Titles

Section titles are for reference only and do not limit or affect these terms.

Contact Us

If you have any questions about these Terms & Conditions, please reach out:

Email: legal@skingeer.com

Customer Support: support@skingeer.com

Address: Republic of Egypt

Working Hours: Saturday to Thursday, 9 AM – 6 PM

We commit to responding to all inquiries within 48 business hours.